Network Management Service
We can undertake the responsibilities of a dedicated Network Manager, which gives you the following benefits:
Digital Sheep can begin to perform the role of the network administrator immediately with
a minimal period of adjustment.
Our experience is that, with the adoption of our Network Management Service, total
expenditure on IT falls considerably and service levels improve.
As an established IT company we can use our experience and extensive network of
relationships with suppliers to source the most appropriate and cost-effective hardware
and software for the your company. Our significant bulk purchase, reseller and trade
discounts will ensure that the your business is receiving the best price possible.
Professional Service & Experience
Digital Sheep have years of experience supporting a range of organisations. We will use
this knowledge to identify technology trends and facilities that can ensure that
your IT is working to support your business.
By viewing support records, Digital Sheep can work with the your staff to identify problem
equipment or areas and address recurring issues as needed. This information can
be used to anticipate problems and appropriate actions can be taken
to resolve issues before they affect users.
It's like having our own IT manager, at a fraction of the cost!
- Jamie D, Nursing Trainer (more)
Items covered include:
Desktop Hardware & Software Support
Where onsite personnel cannot resolve problems satisfactorily we will resolve the
problem, either remotely or with a visit.
Day-to-Day Server & Network Support
We will provide the daily functions of a Network Administrator, such as checking
backups, performing server maintenance and troubleshooting network problems.
Provision and installation of new equipment
Where new computers have been purchased, or in the event of a hardware failure,
we will provide an easy path to rebuilding the system software.
Software testing, deployment & support
Where a new software application has been purchased, we will deploy it in the most
appropriate way and set it up for the required users.
We will configure web filtering software or firewall software as required and perform
any updates to policies required by staff, such as unblocking restricted websites
for a particular user or group.
We will liaise with third-party suppliers for warranty cover and arrange replacements
and repairs where necessary.
Where necessary we will assist in the training of an onsite IT Technician in the
configuration and functionality of your network to enable them to better perform
This provides up to date information on the location, status and warranty information
for ICT related equipment – both hardware and software. This can be extended to
other equipment if required.
Software & Licence Management
Purchased software can be tracked and appropriate licenses recorded in a centralised
system accessible by management and IT staff.